Privacy Policy

Raw Feeder understands that your privacy is important and that you care about how your personal data is used and shared online. We respect the privacy of everyone who visits our website and uses our online services, and we are committed to protecting your privacy and being transparent about what we collect and how we use it.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.rawfeeder.co.uk/.

Information We Collect

When you visit the site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we collect information about the pages and products you view and how you interact with the site. We refer to this as "Device Information".

We collect Device Information using cookies, log files, and web beacons, tags, and pixels.

When you make or attempt a purchase, we collect your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as "Order Information". Together, Device Information and Order Information are "Personal Information".

How We Use Your Personal Information

We use Order Information to fulfil orders (processing payment, arranging shipping, and providing invoices and order confirmations), to communicate with you, to screen orders for potential fraud, and - in line with your preferences - to provide you with information or advertising about our products. We use Device Information to help screen for fraud and to improve and optimise our site.

Sharing Personal Information

We share your Personal Information with third parties who help us provide our services, such as Shopify (which powers our online store) and analytics providers like Google Analytics. We may also share information to comply with applicable laws, to respond to a lawful request, or to protect our rights.

Your Rights

If you are a UK or European resident, you have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. To exercise this right, please contact us using the details below. Your information may be transferred outside the UK or Europe as part of providing our services.

Data Retention

When you place an order, we will keep your Order Information for our records unless and until you ask us to delete it.

Security

We are committed to keeping your data secure. We do not store your card payment details; online card payments are processed securely through our payment providers, including Shopify Payments and PayPal.

Minors

The site is not intended for individuals under the age of 18.

Cookies

Like many websites, ours uses cookies - small pieces of information stored on your device that allow the site to recognise you when you visit. Before non-essential cookies are placed, you will be shown a request for your consent. You may refuse consent, but some parts of the site may not function correctly. We use strictly necessary, performance, targeting/advertising, and functionality cookies, all in accordance with current cookie law.

Changes

We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for legal reasons. Any changes will be posted on this page, and we recommend you check it regularly.