Privacy Policy

PetFood 2U Ltd understands that your privacy is important and that you care about how your personal data is used and shared online. We respect the privacy of everyone who visits our website and uses our online services. We are committed to respecting, securing and protecting your privacy and private data. We are also committed to being transparent about what we collect from you and how we use it.

This privacy notice, which covers your use of our website and online services, provides you with information about what personal data we collect, how we use your data, and how we ensure your privacy is maintained. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://petfood2u.co.uk/.

Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• Cookies – data files placed on your device or computer that often include an anonymous unique identifier.

• Log files – track actions occurring on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• Web beacons, tags, and pixels – electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal information), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

• Communicate with you

• Screen our orders for potential risk or fraud

• Provide you with information or advertising relating to our products or services (in line with your preferences)

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Personal Information

We only share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a “Do Not Track” signal from your browser.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the details below.

Additionally, if you are a European resident, please note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests. Your information may also be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete it.

Security

We are committed to ensuring that your data and information are 100% secure. We do not have access to your personal card payment details nor do we store your card information. Online card payments are processed securely through Cardstream. Some payments are also handled by PayPal.

Minors

The Site is not intended for individuals under the age of 18.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:

📧 info@petfood2u.co.uk
🏢 PetFood 2U Ltd, 68 Redlam, Blackburn, BB2 1UW, United Kingdom

Cookies

Like many other websites, ours uses cookies. Cookies are small pieces of information sent by an organisation to your computer or device and stored on your computer or device to allow a website to recognise you when you visit. They help us collect statistical data about your browsing actions and patterns but should not contain personal data (other than the cookie itself, which is defined as personal data under GDPR).

All cookies used by and on our website are used in accordance with current cookie law.

Before cookies are placed on your computer or device, you will be shown a popup requesting your consent. By giving us your consent, you are allowing us to provide the best possible experience of our website. You may refuse consent, but some parts of our website may not function correctly.

Types of cookies we use:

• Strictly Necessary Cookies – Essential for the website to function (e.g., shopping baskets).

• Performance Cookies – Collect anonymous information about site usage (e.g., Google Analytics).

• Targeting/Advertising Cookies – Track user behaviour to tailor advertising.

• Functionality Cookies – Remember user choices to improve site experience (e.g., layout, language).

Changes to Our Privacy Notice

We may change this Privacy Notice from time to time (for example, if the law changes). Any changes will be immediately posted on our site. We recommend you check the Privacy Notice regularly to remain up to date.