Returns and Refund Policy

At PetFood 2U, customer satisfaction is our top priority. We strive to ensure your pet enjoys the freshest and highest-quality raw dog food. However, due to the perishable nature of our products, please review the following guidelines:

Return Policy

• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

• To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags

  • In its original packaging

• You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@petfood2u.co.uk.
Returns must be sent to:
68 Redlam, Blackburn, BB2 1UW

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.
⚠️ Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is:

• Defective

• Damaged

• Incorrect (wrong item received)

We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned:

• Perishable goods (such as food, flowers, or plants)

• Custom products (special orders or personalized items)

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

❌ We also do not accept returns on sale items or gift cards.

If you’re unsure about your specific item, please get in touch with us at info@petfood2u.co.uk.

Exchanges

The fastest way to get the product you want is to:

1. Return the item you have.

2. Once the return is accepted, place a new order for the desired item.

European Union – 14 Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify:

• The item must be in the same condition you received it.

• It must be unworn or unused, with tags, and in its original packaging.

• You’ll also need the receipt or proof of purchase.

Refunds

• Once we’ve received and inspected your return, we’ll let you know if your refund is approved.

• If approved, you’ll be automatically refunded to your original payment method within 5 business days.

• Please note, your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@petfood2u.co.uk.