Cancellation policy

Subscribe & Save
On all of our products you can choose Subscribe & Save instead of a one-off purchase. You pick how often you'd like your order (every 7, 14, 21 or 28 days) and you get 5% off every subscription order.

How billing works
Your first order is charged at checkout. After that, your saved payment method is charged automatically on each order date, and your order is dispatched in line with our Shipping Policy. If an order date falls on a Friday, Saturday or Sunday, it will be dispatched the following Monday. We'll email you 24 hours before each upcoming order so you know it's coming.

No minimum commitment
There's no minimum number of orders. You can pause, skip, change or cancel your subscription at any time.

How to manage or cancel
Log in to your account on rawfeeder.co.uk and go to Manage Subscriptions, where you can skip an order, change your products or frequency, update your payment details, pause or cancel. You can also email us at woof@rawfeeder.co.uk and we'll do it for you.

To stop or change your next order, please make the change before your next order date. Our reminder email arrives 24 hours beforehand to give you time. Once an order has been charged and packed, it will be sent as normal, and because it's frozen food we can't take it back once it's dispatched.

Price changes
If the price of a product in your subscription changes, we'll let you know by email before your next order is charged, so you can change or cancel if you wish.

Failed payments
If a payment fails, we'll email you and try again. If it still can't be taken, your subscription may be paused until your payment details are updated.

Your rights
Because raw food is perishable, orders that have been dispatched are not covered by the standard 14 day cancellation right. This does not affect your rights if anything is wrong with your order. See our Refund Policy for details.

Contact
woof@rawfeeder.co.uk